Why should you enable or disable credit card payments for your event?

As an organizer, you want to make your event as successful as possible, and offering various payment methods can help. Credit card payments are a popular choice due to their convenience and wide acceptance, but they also come with specific risks and costs. In Hipsy, you have the option to accept or not accept credit card payments, and we outline the pros and cons here.

Advantages of enabling credit card payments

• International visitors and even some local participants prefer credit card payments for their speed and simplicity.

• By accepting credit card payments, you provide an additional option for customers who may not use other payment methods (such as iDEAL, Bancontact, or PayPal).

Disadvantages of enabling credit card payments

• With a credit card payment, the buyer can dispute the transaction and request a chargeback. This can occur up to 180 days after the purchase and happens, for example, if the buyer is dissatisfied, does not recognize the payment, or even in cases of fraudulent purchases.

• Chargebacks are automatically deducted from your Hipsy balance, which can lead to unexpected costs.

• As of January 1, 2026, the transaction fees for credit cards will always be your responsibility. The credit card fee will be deducted from the payout of the revenue.

Enabling or disabling credit card payments in your dashboard.

Enabling credit card payments can increase your reach and revenue, but it also brings risks such as chargebacks and higher costs. Carefully consider who your target audience is and what is most important for your event: maximum accessibility or minimal risks. Choose the payment methods that best fit your situation and financial goals.

Do you have questions about how to set up or manage credit card payments? Then contact us.